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At your containment targets, over 3 million member contacts per year still reach a human. A containment-only platform returns nothing on those interactions.
The next generation of member experience. 10 countries. 8 languages. 6.5 million annual contacts. One connected AI platform.
Fabletics built a membership model that millions of people love. VIP members who shop monthly, skip when they want, and expect the kind of service that matches the brand they chose. Savage X Fenty brought that same energy to a completely different category.
Now your Cognigy contract is ending. The platform that got you here — intent-based NLU, manual utterance training, brittle flow design — can't take you where you need to go. You need 8 use cases across voice, chat, and social. Containment needs to nearly double. Your agents need AI that makes their job easier. And you need it in months, not years.
This is the moment to build something better.
At your containment targets, over 3 million member contacts per year still reach a human. A containment-only platform returns nothing on those interactions.
Laivly captures value on both sides: the contacts AI resolves and the contacts your agents handle. That's why we save more at your scale than anyone else.
Intercept replaces Cognigy with LLM-native AI. No intent training, no utterance management. 8 languages natively. Solo automates via API or RPA when APIs don't exist yet.
3.6 million contacts resolved without a human.
Duo achieves 85%+ adoption in 30 days. Case notes in seconds. Guidance authored by your GMS team. 100% QA. Live translation for EU members.
2.9 million contacts made faster and fully documented.
Most AI tools fail because agents don't use them. Industry average: below 40%. Duo achieves 85%+ within 30 days, every deployment.
Every interaction is triaged, resolved or assisted, configured, and analyzed in one connected platform. Your GMS team controls everything.
LLM-native conversational AI for voice, chat, and messaging. No intent training, no utterance management. Handles all 8 of your languages with per-brand personality for Fabletics and Savage X Fenty. Extends to WhatsApp, Instagram, Facebook. Full context handoff when it escalates — members never re-explain.
Automation engine behind both Intercept and Duo. API when BOND supports it, RPA when it doesn't. Refund eligibility checks, skip processing, order lookups, activity write-backs. If the endpoint isn't ready, Solo still automates the workflow by operating the system like an agent would. Deploy in weeks.
Three principles: reduce work (case notes in seconds, knowledge in one query), ops authors the guidance (your GMS team writes it, LLM decides when to show it), respect expertise (graduates away as agents improve, returns if they slip). Embeds in Genesys Cloud with SIP transcription. HelpJuice powers Ask Sidd. 100% QA. EU translation.
QA scorecards, guidance, case note templates, knowledge base, dashboards — all configurable by your GMS team. Different criteria for ramp vs. tenured. Different brand voice for Savage X Fenty vs. Fabletics. Deploy new policies in minutes. Insights surfaces what to automate next.
Two brands. Two voices. One platform. Configure per-brand personality, guidance, and tone in Sidd Studio — no separate implementations required.
Duo deploys free in Q1. Existing Cognigy use cases migrate first. New automation follows. ~38 weeks from kickoff to all 8 use cases live.
Agent-assist fees waived. Duo deploys free while we build the IVA. Transcription, guidance, case notes, and QA from week one. You pay nothing on the assist side until Intercept scales.
It depends on your agent cost. Select your blended rate.
Detailed appendix with solution design, automation boundaries, integrations, and evidence for each.
ANI lookup via BOND. Multi-channel identity validation.
Duo in Genesys Cloud. Transcription, guidance, QA, translation.
Real-time order + carrier data. Proactive lifecycle updates.
Eligibility check + API processing. Membership education.
Eligibility, benefit retention, API processing. Policy guardrails.
Education → $20 offer → 3-month pause. Match human save rates.
Product carousel. Item swap via API. Prevent cancellation.
PCI-compliant secure capture. No recording of card data.
Every product, every team member, and every deployment we've delivered has prepared us for this partnership. Let's give your members the experience they deserve.